Service & Technical Support

1. Technical Assistance

Yee Valve offers expert guidance for valve selection, installation, and maintenance. Customers can contact technical support via phone, email, or fax for any queries or issues related to our products. Also, we provide unique solutions to meet specific customer requirements, including custom designs and material options to suit various industrial applications .

2. Documentation and Certification

Compliance and Standards

All valves are designed and manufactured in compliance with relevant international standards such as API 2000 and ISO 28300. Yee Valve provides necessary documentation, including compliance certificates, user manuals, and test certificates to assure product quality and safety​.

Product Manuals

Detailed product manuals and technical datasheets are provided to help customers understand the specifications and operational procedures of our valves​​.

3. After-Sales Support

Warranty Services

Yee Valve offers warranty services for our products, ensuring that any manufacturing defects or operational issues are addressed promptly. The warranty terms are provided at the time 12-18 months of purchase, and customers can request repairs or replacements as needed.

Spare Parts Availability

We maintain a stock of essential spare parts to facilitate quick replacements and minimize downtime. Customers can order spare parts directly from Yee Valve to ensure compatibility and reliability​​​.

4. Maintenance and Repair Services

Preventive Maintenance

Yee Valve provides guidelines for preventive maintenance to help extend the lifespan of their valves and ensure continuous, reliable operation. Regular maintenance schedules and procedures are outlined in the product manuals.

Repair Services

In case of valve malfunction or damage, Yee Valve offers repair services performed by trained technicians. Customers can send their valves to authorized service centers or request on-site repair services depending on the severity of the issue​​​.

5. Training and Support Programs

Training Programs

Yee Valve conducts training programs for customers to educate them on proper valve handling, maintenance, and troubleshooting techniques. These programs can be conducted on-site or at Yee Valve’s training facilities.

Technical Workshops

Periodic technical workshops and seminars are organized to keep customers updated on the latest advancements in valve technology and best practices in valve management​​​.

6. Customer Feedback and Improvement

Feedback Mechanism

Yee Valve values customer feedback and has established mechanisms to collect and act on customer suggestions and complaints. This feedback helps in improving product quality and service standards​​​.